Refund policy

YOUR RIGHTS UNDER THE AUSTRALIAN CONSUMER LAW

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this policy limits or replaces those rights.

FAULTY, DAMAGED OR INCORRECT ITEMS

If something arrives damaged, faulty, or isn't what you ordered, email us at ronan.azevedo.roa@gmail.com with your order number and a photo of the issue. We'll make it right.

Major problem (the item is unsafe, unusable, or significantly different from how it was described): you choose a full refund or a replacement.

Minor problem: we'll repair or replace the item, or refund you, at no cost to you.

If we confirm the fault, we cover the return postage. If you've already paid it, we'll reimburse you.

30-DAY CHANGE OF MIND RETURNS

We also accept change-of-mind returns within 30 days of delivery, provided the item is unused, unwashed, and in its original packaging with all tags and accessories included.

For hygiene reasons, posture correctors and resistance bands must be unopened and unworn to qualify for a change-of-mind return. This does not affect your rights if an item is faulty.

Change-of-mind returns are at your own postage cost. Once we receive and inspect the item, we'll refund the purchase price to your original payment method within 5 business days. Your bank may take a few extra days to display the funds.

HOW TO START A RETURN

Email ronan.azevedo.roa@gmail.com with your order number, the item or items you're returning, and the reason for the return. Include a photo if the item is faulty.

We'll reply within 1-2 business days with return instructions and the return address. Please don't post anything back before you hear from us, as unauthorised returns may not be processed.

WHAT WE CAN'T ACCEPT

Change-of-mind returns requested more than 30 days after delivery. Your rights under the Australian Consumer Law for faulty goods continue beyond this window.

Items damaged through misuse, accident, or normal wear and tear.

Gift cards.

Questions? Email us at ronan.azevedo.roa@gmail.com and we're happy to help.