Shipping policy

SHIPPING COSTS

Shipping is a flat $15 to WA, NSW, VIC, QLD, SA and the ACT, and free for orders of $350 or more in those states. NT and Tasmania are $59 flat. Whatever applies is shown at checkout before you pay — it is never added afterwards or hidden inside the product price.

PROCESSING TIME

We pass your order to the relevant supplier after purchase. Availability and dispatch timing can vary by product and delivery address. We send tracking once the supplier has dispatched your order.

DELIVERY TIMES

We don't hold stock. Suppliers fulfil orders on our behalf. Dispatch details and timing can vary by product and delivery address.

How long it takes to reach you after dispatch depends on the carrier and your address, so we send you their tracking as soon as the parcel is on its way and their estimate is the accurate one.

We're a new store, so we'd rather say that plainly than quote a delivery window we can't yet stand behind.

Delivery timing varies by product and destination. Carrier disruptions, severe weather or public holidays may affect delivery. If your order is delayed, email us at hello@untense.com.au. We will investigate, keep you informed and offer a solution if we cannot supply your order within the agreed or a reasonable time. Your rights under the Australian Consumer Law continue to apply.

TRACKING

You'll receive an order confirmation email straight away, and a tracking number by email once your parcel is dispatched. If your tracking hasn't updated after 5 business days, email us at hello@untense.com.au.

WHERE WE SHIP

We currently ship within Australia only.

LOST OR DAMAGED PARCELS

If your parcel is lost in transit or arrives damaged, contact us at hello@untense.com.au with your order number. We'll replace it or refund you. Under the Australian Consumer Law, the risk of loss in transit sits with us until the goods are delivered to you.

Questions? Email us at hello@untense.com.au.