Shipping policy

FREE SHIPPING ACROSS AUSTRALIA

Shipping is free on every order, to every Australian address. No minimum spend, no surprises at checkout.

PROCESSING TIME

We process orders within 1-2 business days. Orders placed on weekends or public holidays are processed on the next business day.

DELIVERY TIMES

Most of our stock ships from a warehouse within Australia. Counting from the day you order:

Metro areas: usually 5-8 business days

Regional and remote areas: usually 8-12 business days

Occasionally an item is only available from our overseas warehouse. When that happens we state it clearly on the product page, and delivery takes 10-20 business days.

These are estimates, not guarantees. Delays caused by carriers, weather, or public holidays are outside our control. If your order is running late, contact us and we'll chase it up for you.

TRACKING

You'll receive an order confirmation email straight away, and a tracking number by email once your parcel is dispatched. If your tracking hasn't updated after 5 business days, email us at ronan.azevedo.roa@gmail.com.

WHERE WE SHIP

We currently ship within Australia only.

LOST OR DAMAGED PARCELS

If your parcel is lost in transit or arrives damaged, contact us at ronan.azevedo.roa@gmail.com with your order number. We'll replace it or refund you. Under the Australian Consumer Law, the risk of loss in transit sits with us until the goods are delivered to you.

Questions? Email us at ronan.azevedo.roa@gmail.com.